We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your shopping experience is as seamless as possible. Please review the following guidelines:
1. Returns Eligibility:
- Items must be returned within 30 days of the purchase date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process:
- To initiate a return, please email info@MaryB.com
- Provide your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item is damaged, defective, or the return is a result of our error.
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to the original method of payment within a few business days.
5. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please initiate a return following the above guidelines and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please email info@MaryB.com immediately for assistance.
8. Final Sale Items:
- Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective.
